HELP & FAQ

SHIPPING

When can I expect to receive my Storytellers Issue featuring Issa Rae— are there currently processing or shipping delays?

Storytellers Issue featuring Issa Rae is now shipping (as of 7/7/2020) with no delays. Please see estimated shipping times listed below for more info. If you have not received your order for any reason please email support@crwnmag.com we're ready and waiting to help you.

Estimated Shipping Time
United States: Standard: 7-14 business days
Canada: Standard: 8-13 business days
United Kingdom: 10-17 business days
Ireland: 14-20 business days
France: 14-20 business days
Sweden: 14-22 business days
Denmark: 14-22 business days
Rest of the World: 14-22 business days

Please note, the above estimates include processing and shipping time. After you’ve placed an order, please allow 7-12 business days to receive your shipping confirmation with tracking details.

Email updates
Please check your inbox for previous product updates, check your spam folder and ensure your primary email is listed in your account and correct.

Can CRWN ship to Hawaii, Alaska, and Puerto Rico?

Yes! Please note that you may experience a minor delay in shipping timelines. Shipping to these territories can take up to 10-15 business days.

Can I change my shipping address after my order has been placed?

Please contact us at support@crwnmag.com as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address. Unfortunately, we are unable to reroute any issues that have already been shipped. If this occurs, we are happy to provide you with a replacement copy for an additional fee.

Do you ship to P.O. Boxes?

As long as your P.O. Box is Medium size or larger, any product — up to our largest bundles (shipped in a 11.5 x 9 x 2-inch box) — will be able to be delivered. If a package is returned due to inadequate space in your P.O. box, an additional shipping fee may apply to resend.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email support@crwnmag.com ASAP.

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

You may experience a minor delay in shipping timelines. Shipping to these territories can take up to 10-15 business days.

How much does shipping cost?

Shipping costs are calculated at checkout once the shipping destination is selected, so you will be aware of the shipping cost before submitting your order.

How soon can I expect my order?

Delivery can take 1–2 weeks for orders within the US, Canada and the European Union, or 4–8 weeks for international shipments depending on your location and local customs.

Please note international orders may be subject to import duties and customs taxes. All incurred charges are the responsibility of the buyer, as CRWNMAG has no control over these. Any questions on customs policies must be made to your local customs office.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via support@crwnmag.com. We can give you the inside info.

My order has already been shipped but I need to update the address. What should I do?

Unfortunately, we are unable to reroute any issues that have already been shipped. Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

Email us at support@crwnmag.com

My order is still “in process.” When will it ship?

Please allow up to 5-7 business days for your order to be processed (this excludes weekends and local public holidays). We'll send your tracking information as soon as your order has shipped.

What should I do if I receive the wrong product?

Your order will ship from our warehouse in 5-7 business day. Once your order leaves our warehouse, the delivery timeline depends on your location, but it should arrive within 1-7 business days from the time it is shipped.

When exactly will I receive my order?

Your order will ship from our warehouse in 5-7 business day. Once your order leaves our warehouse, the delivery timeline depends on your location, but it should arrive within 1-7 business days from the time it is shipped.

Where does CRWN ship?

CRWNMAG currently ships worldwide. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and international locations.

We are working on bringing CRWNMAG everywhere around the world. Tag us @CRWNMAG to let us know where you live!

Why are international shipping and handling costs higher?

We print and ship from the US, hence the higher shipping costs to international destinations. Believe it or not, we actually take a loss on international shipping, and are always looking for ways to save readers expensive shipping and handling costs.

If you know of a local stockist where we should be sold in your area, we're happy to reach out in the effort of being sold there! You can shoot any ideas to jordan@crwnmag.com.

COMPANY

Are there plans for a digital subscription?

We're not offering digital subscriptions at this time, as we believe the magazine is best experienced in print, but we do offer select excerpts/BTS from the magazine and other complementary content at crwnmag.com. 🙏🏾

Can you dontate to my fundraiser/cause/organization?

Let’s talk about it! We’re always excited to hear about the important work being done by our community and the organizations you all support. Unfortunately, we are unable to financially support every cause that deserves it, but you can send your ideas to pr@crwnmag.com for consideration.

Due to the overwhelming number of inquiries we receive, we are unable to personally respond to everyone; but we will be in touch if we have the capacity to support in any way — financially, editorially, etc.

Do you offer internships?

CRWN offers three-month internships in Editorial, Creative and Marketing verticals, that offer exposure to all aspects of the publishing industry (administrative, production, editorial, print, etc.), and encompass activities designed to enrich interns with valuable skills that are transferrable to a future career. Applications are accepted on an ongoing basis, but decisions will be made roughly 6–8 weeks prior to start date.

Apply here:
https://crwnmag.com/intern

Note: Due to the overwhelming number of inquiries we receive, we are unable to personally respond to everyone; but we will be in touch if you we'd like to schedule an interview.

How can one model for this publication?🤔 I'm asking for a friend😁.

You can submit your information on our website at: crwnmag.com/casting. If you have questions after submitting, follow us on Instagram and check our "Submissions" highlight on our profile for detailed contribution information from our Creative Liaison, Ashley! 😊

Due to the overwhelming number of inquiries we receive, we are unable to personally respond to everyone; but our team will be in touch if you are a fit for any upcoming editorial or campaign work.

How could someone like me have my picture in your magazine?

You can submit your information on our website at: crwnmag.com/casting. If you have questions after submitting, follow us on Instagram and check our "Submissions" highlight on our profile for detailed contribution information from our Creative Liaison, Ashley! 😊

Due to the overwhelming number of inquiries we receive, we are unable to personally respond to everyone; but our team will be in touch if you are a fit for any upcoming editorial or campaign work.

I’d like to be a model in CRWN?

You can submit your information on our website at: crwnmag.com/casting. If you have questions after submitting, follow us on Instagram and check our "Submissions" highlight on our profile for detailed contribution information from our Creative Liaison, Ashley! 😊

Due to the overwhelming number of inquiries we receive, we are unable to personally respond to everyone; but our team will be in touch if you are a fit for any upcoming editorial or campaign work.

RETURNS & REFUNDS

What’s your return and exchange policy?

We do not offer returns or exchanges of products. If your item was damaged in transit, please reach out to support@crwnmag.com.

Can I return my order?

No. If your item was damaged in transit, please reach out to support@crwnmag.com.

PRODUCT

Can I contribute to the next issue?

You can submit your portfolio by clicking "Contribute" in the main navigation or footer navigation on our site. If you have questions after submitting, follow us on Instagram and check our "Submissions" highlight on our profile for detailed contribution information from our Creative Liaison, Ashley! 😊

Due to the overwhelming number of inquiries we receive, we are unable to personally respond to everyone; but our team will be in touch if we find that you are a fit for any upcoming editorial or campaign work.

OTHER

Who do I contact with advertising inquiries?

For print or digital advertising inquiries, please visit crwnmag.com/advertise and fill out our brief form. A member of our team will be in touch with additional details and to request any additional information required.

Who do I contact with general inquiries?

For all other inquiries, please write to jordan@crwnmag.com.

Who do I contact with press inquiries?

For press inquiries, product mentions or spotlights, please write to Jordan at pr@crwnmag.com.

Who do I contact with wholesale inquiries?

To purchase the magazine at wholesale/bulk rates, visit crwnmag.com/wholesale.